Frequently Asked Questions
We have complied a list of questions our customers frequently ask us about our refurbished endoscopes and our endoscope repair process. If you have a question you do not see on this list, or if you would like clarification, please contact us with your question to learn more.
A: All repairs performed by Pro Scope Scope Systems are done in our state-of-the-art repair facility by our highly skilled and masterful technicians.
A: Pro Scope Systems issues a free, no obligation written estimate for all equipment sent in for repair. We will not begin the repair process until the estimate is approved by you the customer.
A: -One to two days for minor repairs
– Two to three days for major repairs/overhauls
– Small diameter & specialty scopes may take a little longer
A: Pro Scope Systems strives to use OEM parts whenever possible. When OEM parts are unavailable, Pro Scope Systems uses the highest quality OEM equivalents.
A: We service scopes and all related equipment from Olympus, Pentax, Storz, Fujinon, Stryker, ACMI. Pro Scope Systems repairs all types, from colonoscopes, gastroscopes, bronchoscopes, and ERCP scopes.
A: When a customer sends in a scope for repair, Pro Scope Systems provides a free loaner scope when available.
A: We provide a 120 day warranty on parts and workmanship on all repairs performed by our technicians. Warranties can be extended for up to two years.
A: A variety of service contracts are available. Please contact your Pro Scope Systems representative for more information.
A: Scopes purchased from Pro Scope Systems can be returned by our domestic customers up to 14 days from the date of purchase and up to 21 days for international customers for a refund or exchange.
A: For Internation Customers: We accept pre-payment by Bank Wire Transfer, PayPal, Credit Card, and Western Union.
For Domestic Customers: We accept payment by Bank Wire Transfer, PayPal, COD, Credit Card, and Western Union. Net payment terms can be approved through prior credit approval.
A: We ship via FedEx, UPS, DHL, USPS, and others.
A:- You should immediately contact a Pro Scope Systems representative.
-Fill out a Customer Repair Contact Form and put that in the case with the scope.
-If the scope is contaminated, put it in a red biohazard bag and notify your Pro Scope Systems representative immediately.
A: We do offer top dollar pricing when purchasing older molder equipment–from individual scopes to complete systems. Pro Scope Systems will pay you thousands more than other sources including the manufacturer. Please contact a Pro Scope Systems representative for more information and bid pricing.